Return and Refund Policy

1. 30-Day Return Window

We have a **30-day return policy**, which means you have 30 days after receiving your item to request a return or exchange. This period is based on the date the item was delivered to your address, according to tracking information.

2. Eligibility and Condition

To be eligible for a return, your item must meet the following conditions:

It must be in the same condition that you received it: unworn or unused.
It must have all original tags attached.
It must be in its original packaging.
You must provide the receipt or proof of purchase (order number).

3. How to Start a Return

You must contact us first to initiate a return. Please follow these steps:

**Contact Us:** Send an email to **[email protected]** with your **Order Number** and the reason for the return.
**Receive Approval:** Wait for us to approve your return request. If approved, we will send you detailed instructions on where and how to send your package.
**Shipping:** Items sent back to us without first requesting and receiving approval will not be accepted.

4. Shipping Costs for Returns

Unless the item is defective or we made an error, **the customer is responsible for all return shipping costs.** We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, etc.).
Custom products (special orders, personalized items).
Personal care goods (beauty products, sanitary goods).
**Sale items or gift cards** (These are final sale).

Please contact us if you have questions or concerns about your specific item.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and the refund is processed, you can make a separate purchase for the new item.

7. Refunds and Processing Times

We will notify you once we’ve received and inspected your return. If the refund is approved, you will be automatically refunded on your original payment method.

Processing Time: Please allow **3 to 5 business days** for us to process the refund after the item is received at our facility. Your bank or credit card company may take an additional **7 to 10 business days** to post the refund to your account.

8. Contact Information

For any questions regarding your return, please contact us:

Email: **[email protected]**